FAQs
Below are common questions I often get asked about my therapy practice. Contact me to inquire about any additional questions you may have.
Do you see clients in-person?
I do not see clients in-person. I exclusively provide virtual services.
What can I expect in a first session?
The first session will begin by briefly reviewing key aspects of therapy, including confidentiality and its limitations. I will ask some general questions to get to know you better and you will have the opportunity to share your concerns and goals that bring you to therapy. By the end of the session, I will offer my ideas on how I can support you and we will discuss a plan for moving forward.
Do you offer sliding scale rates?
I have a few slots available for sliding scale rates.
Contact me via email at brooke@betterconnectedpsychotherapy.ca to inquire further.
What if I need to cancel a session?
Cancellations and reschedules are free of charge 24 hours prior to your session start time. Late cancelled or missed sessions within 24 hours result in a $75 charge, notwithstanding emergencies or illness.
Do you accept insurance?
Psychotherapy services are not covered by the Ontario Health Insurance Plan (OHIP), but many insurance companies offer full or partial coverage. If applicable, I recommend contacting your insurance provider to verify your coverage.
What forms of payment do you accept?
Payments are made by credit card or e-transfer.
How does booking an appointment work?
Contact me via email (brooke@betterconnectedpsychotherapy.ca) to book an appointment time or schedule an initial consultation call.
What if I need support in between sessions?
I do not offer crisis support between sessions. If you are in crisis, I recommend contacting the Toronto Distress Line (416-408-4357), calling 911, or visiting your nearest hospital emergency department.
No problem is too small for therapy
Everyone deserves a supportive person in their corner. Contact me to book a free consultation call to learn more about my therapy practice and see if we’d be a good fit.